Usability Checks: Hospitality, Web Travel Agencies & Distribution Systems

Why do potential travellers with disability complain a lack of information regarding suitable services? Why are existing “disabled facilities” often not achieving the wished occupancy and are treated like side issues by the management?

act takes a closer look at your services, hotel and holiday home equipment details, facilities and the communication in online and print media from the viewpoint of customers with access needs.

• Are all necessary features and information provided?
• Are they communicated target group appropriate in all channels?
• Will e.g. search criteria and filters on your website lead to plausible and reliable results?

The results of our strengths/weaknesses analysis will surprise you!